Perception of Sanitary Safety of Quito’s consumer in the Post-COVID-19 Air Transport Service
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Abstract
Aviation is an activity that has been developed in the last decades, adapting to the needs that arise in consumers, since this is the main means of transport for tourism. Likewise, tourism is an important source of income for many countries; which has been drastically affected in a negative way by the Covid-19 pandemic, an activity that involves tourist establishments such as hotels, travel agencies, restaurants and air transport, that will be analyzed in this article. Therefore, the main objective of this research is to analyze the perception of health security of the Quito consumer in the post Covid-19 air transport service and thus, to determine the different types of profiles with certain characteristics of the consumers of this service, using a methodology with a qualitative approach, applying structured surveys to Quito citizens over eighteen years of age. With the information obtained, a tabulation was made, choosing the results of five questions that were considered of greater relevance, as well as four correlations with the data of six questions taking into account different variables. The results yielded three profiles of different age ranges and characteristics in terms of service consumption preferences.
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