Satisfaction of dental careusers at “Lasso public health center”

Abstract

Introduction: The satisfaction of users who receive dental care in an establishment of the Ministry of Public Health of Ecuador, should be an indicator measured regularly. However, the publications of the results of these investigations are scarce in the Ecuadorian environment. Objective: to determine the level of satisfaction of the users of the dental service of the Lasso Health Center, Cotopaxi province, in relation to the sex, age, educational level and type of insurance that the participants had during the month of June 2022. Materials and methods: The instrument was the SERVQUAL survey with 22 Likert-type scale questions, which measures 5 dimensions, applied at two moments, before dental care and after it. Results: the values obtained show us that 69.99% were satisfied with the care, and when applying the Chi-Square statistical test to identify the independence between the sociodemographic variables and satisfaction, there was statistical significance only between age and user satisfaction. Conclusion: the users of the dentistry service of the Lasso Health Center are mostly satisfied with the dental care, the reliability dimension being the only one that obtained an overall score of less than 60%.